Refund Policy

Dear customers, since uorpg.com is offering non-tangible goods, so we do not issue refunds on services which are not reversible. As a customer of our site, it is responsible for you to understand this issue on our site. However, we realize that exceptional circumstance may occur with regard to the character of the product we supply. We fully understand the challenges and risks of buying online. That is why we guarantee your purchases will be 100% no risk. Our customer service are available 24/7 for your questions before or after you order.

Please study the following policy carefully as it contains the terms of sale that govern your purchases here. It sets out your rights and obligations with respect to your purchases. You have to be certain that you understand them before you place order. If you want to cancel a transaction, please contact our Live Chat and tell them the reason, we will refund you as soon as possible. And we will improve our service further according to the refund reason you told us. Please note that our FREE bonuses are not eligible for refund.

We divide our products into two kinds: Non-delivery and Partial-delivery products. We honor requests for the refund on the following reasons:

Refund Rate Customers' Rights

Non-delivery Full Refund

Cancel orders at any time for a FULL refund

Partial-delivery Cancel your orders at any time as you want
1.Cancel partly delivered orders
2.Stop the service at any time
3.Return the virtual currency you have purchased within 3 days

Just be patient, refund will be processed immediately. The average waiting time is 10 seconds. Please note that it takes up to 3 days for the refund to show up on your account.